WillPowders logo
WillPowders logo

All articles

The Good Fat Club FAQs

Below are some of our frequently asked questions about our loyalty scheme

Points FAQs

Pending PointsMake a purchase - Points will be added to your account 14 days after you have made a purchaseRefer a friend - Points will be added to your account 14 days after your friend makes their first purchasePoints for all other rewards will be

Why have my points not been added to my account?

Your points will be added to your account 14 days after you have made a purchase. You must have an account to be a member of The Good Fat Club and earn points for discounts.

Why have I got points pending?

Your points will be added 14 days after you have made a purchase, referred a friend (who is a new customer) makes their first purchase. Your points will show as 'pending' within this 14 day window.

How do I earn points?

You can only start earning points if you have an account. After you have set up your account, points will automatically be assigned if you make a purchase, refer a friend, like us on Facebook or Instagram or sign up to our mailing list. See our Good

Will I still get my points if I return my order?

No, you cannot earn points from returned orders.

Can my points be backdated?

Our loyalty platform started at the beginning of October 2023, so any purchases made before this will not accrue points. If you set up an account at the beginning of October, you should have been earning points since then. If you think you are owed p

I have an account but my points haven't been added?

Points are added 14 working days after you have made a purchase. If 14 working days have passed and points still haven't been added, please check that you were logged into your account when you placed your order. You can do this via your account. If

I have referred friend and my points have not been added?

When you refer a friend who not an existing WillPowder's customer, your points will be added 14 days after your friend makes a purchase

How can I earn immediate points?

Lucky you, we have made it dead easy to earn points which will be immediately credited to your Good Fat account. You can do this by liking us on Facebook or Instagram, creating an account, signing up to our mailing list or telling us your birthday.

How to claim your Good Fat Club Points

If you want to claim a discount code to use on your order please log into your account, head to 'My GFC Rewards', and in there it will display your points and the discount codes available for you to use! Click the code you wish to use, copy this and

Referring a friend

If your friend is referring you to WillPowders, they will do this through their Good Fat Club account, sent you a link, once you get the link all you need to do is click this, add the items you want to your basket and at the end the discount will be

Can I add my discount codes to a subscription order?

You are not able to add any discount codes to an upcoming subscription order, this is due to the subscription items already being discounted💕