Points FAQsUpdated 10 months ago
- Pending Points
- Make a purchase - Points will be added to your account 14 days after you have made a purchase
- Refer a friend - Points will be added to your account 14 days after your friend makes their first purchase
- Points for all other rewards will be added to your account immediately
- Points cannot be redeemed/used on Subscriptions or products which are on offer
- Points Expiration - Your points will expire after 12 months if no purchase is made within the 12-month period after your last purchase
- 15% discount codes – can only be used on orders over £50.
- 10% discount codes – can only be used on orders over £35.
- 5% discount codes – can only be used on orders over £25.
- How do I redeem my points? – Sign in to the website, scroll to the good fat club and scroll to the reward you wish to use, and this will generate a code for you to use at checkout.
- Can points be backdated? – Unfortunately not. The points only come into play once you join the good fat club.
- My points haven't been added? – Once an order has been placed it takes 14 days for the points to be added.
- Why can’t I see my points from my last order? – Please ensure you are logged in on the website when placing orders as the points will not be added unless you are logged in.
- How do I get my points for referring a friend? - Sign in to the website, scroll to the good fat club, click the refer a friend reward and this will generate a code for you to pass on to your friends. The points will be added 14 days after your friend has placed their order using the code.
- Discount codes can’t be added to subscription orders as these products are already discounted.