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Subscriptions FAQs

Below are some of our frequently asked questions about subscriptions

How do I set up a subscription?

Find the products that you want to buy, click 'Subscribe & save', choose whether you want your products every one, two or three month(s), and add to your basket. Checkout with your products and your subscription will begin automatically.

How do I cancel, skip or reschedule my subscription?

Log into your account, click ‘my subscriptions’, then go to the subscriptions portal. You will land at your next order, and can click ‘manage this subscription’ on any of your products to cancel, skip or reschedule.

Why is my subscription pausing?

Your subscription may pause automatically if the subscription products are out of stock. When the items come back into stock, your subscription will resume. Alternatively, please check the subscriptions portal to ensure there are no payment or delive

How do I add products to my subscription?

Log into your account and select 'manage subscriptions' – you can add products to your subscription by browsing the ‘you may also like’ section. You can also ‘browse all products’ from here. You can add them as a one-time-only product or add them to

How do I add a payment method?

To add and manage your payment methods, log into the subscriptions portal, select ‘manage subscriptions’, and then ‘address and payment details’. From here, you’ll have an option to ‘manage payment methods’. When adding a payment method, you will be

How do I change my address?

Log into your account, select ‘my subscriptions’ and go to the subscriptions portal.– you will land on your next order. Alternatively, you can select ‘view upcoming orders’. Once you’ve found your upcoming order, select ‘edit address’ and make the ne

How do I merge all my subscriptions?

Please contact us via our contact form

One of my subscriptions products is out of stock, will the rest of my subscription be fulfilled?

Yes, the rest of your subscription will be fulfilled. The out-of-stock product subscription will resume when back in stock.

How do I change my payment details for an upcoming order?

Log into your account, select ‘my subscriptions’ and go to the subscriptions portal. You will land on your next order. Alternatively, you can select ‘view upcoming orders’. Once you’ve found your subscription, you can ‘edit payment method’ – you can