How can I return an order?
Please contact us via our contact form within 28 days of receiving your order. Please ensure items are returned unopened.
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Shipping & Returns FAQs
Some of our frequently asked questions about shipping and returns
Can I collect my order?
Unfortunately, we do not offer a click and collect service as all our products come straight from the WillPowder's factory.
How do I track my parcel?
Please log into your account where you will find your orders - the tracking link is within the details of your order.
Where do you deliver to?
Currently, we only deliver to the UK.
When will you start delivering to...?
We are working on delivering outside of the UK. Follow us on Instagram for updates.
My tracking says that my order has been delivered, but it hasn't
Please contact us via our contact form
How much is postage and package?
Standard Delivery. For orders over £50, you can enjoy free delivery. For orders over £25, the delivery charge is £4.50. For orders under £25 the delivery charge is £2.49. Express Delivery. For orders over £50, the delivery charge is £8.50. For orders
Why don't you offer a next day delivery day service?
We offer express delivery and you can usually expect your order within 2-4 days. Unfortunately, due to high demand, we are unable to guarantee next day delivery.
Why don't you offer a next day delivery day service?
We offer express delivery and you can usually expect your order within 1-2 days. Unfortunately, due to high demand, we are unable to guarantee next day delivery.
When will my order arrive?
We aim to deliver within 2-4 days if you have requested standard delivery. You should receive your order within 1-2 days if you've opted for express