Orders FAQs

Some of our frequently asked questions orders

Where is my order?

Please contact us via our contact form

I've put the wrong address on my order - can I change my address?

Due to our fulfilment centre working super fast to get orders picked, packed and shipped ASAP so everyone can receive their orders quickly, we are not always able to amend address details on orders. Please contact the customer service team via our co

Can I amend my order?

Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.

There's something missing in my order

For missing or incorrect products, please contact us via our contact form.

My parcel is damaged.

Please contact us via our contact form

Why did I not get 10% off my first order?

If you have signed up to our newsletter and received your 10% off code but not applied this to your first order, please keep this to use on your next order with us. Unfortunately we cannot retrospectively apply discount or promo codes to orders once

My discount code isn't working.

If you are having issues using a discount code, please contact us via our contact form with details of the code you are trying to use. Please do not go ahead with your order as we cannot retrospectively apply a discount or promo code to an order once

I can't place a order

We are sorry to hear you are having issues placing your order, please know we don't accept AMEX cards. If you are having further issues, please double check that your billing address matches your card details and those the card is registered too. If

I have received the wrong product

Please contact us via our contact form with images of your order box which the items came in, any damages to this and also an image of the products you did receive.

My order hasn't completed but I have been charged.

If you have had a failed order attempt, but it looks like a payment has been taken, please check your bank to see if this is 'pending'. If it is, it it will likely be refunded back to you from your bank.