Orders FAQs

Some of our frequently asked questions orders

Where is my order?

Please contact us via our contact form

I've put the wrong address on my order - can I change my address?

Unfortunately, once you have placed an order, we are unable to redirect it to a different address. Speak to Royal Mail to see if they can help.

Can I amend my order?

Unfortunately, once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.

There's something missing in my order

For missing or incorrect products, please contact us via our contact form.

My parcel is damaged.

Please contact us via our contact form

Why did I not get 10% off my first order?

Please contact us via our contact form. Please note - Discount codes cannot be applied to items that are already discounted, such as items on sale.

My discount code isn't working.

Please contact us via our contact form. Please note - Discount codes cannot be applied to items that are already discounted, such as items on sale.

I can't place a order

Unfortunately, we do not deliver outside of the UK at the moment. Please check that your billing address matches your card details. Please check that you have entered correct details.

I have received the wrong product

Please contact us via our contact form

My order hasn't completed but I have been charged.

We can only apologise. Please contact your bank for a refund.